Swan Cruises- A 4 Star Cruise In Bai Tu Long

• F.O.C for one child below the age of 4 years traveling with two adults, sharing bed with 2 adults. Limited one child per cabin only.
• Children from 5 to below 8 years of age sharing a cabin with two adults on one bed are charged at 75% of adult rate, limited to one child per cabin only.
• Child more than 8 years old: Charged 100% of the given price.

1. BOOKING PAYMENT POLICY:

• The customer receives the payment confirmation receipt via email/ WhatsApp within 30 minutes-7 hours of successful booking.
• The confirmation voucher will be released via email/ WhatsApp in less than 48 hours after customers have made a deposit.
• To confirm the booking, 30% - 100% deposit of the total tour cost will be required (not applied for prepaid services such as flight tickets, train tickets, early bird rate, etc). The remaining balance will need to be paid on the starting day of the tour.

Payment Terms Policies: 100% of the total tour cost will have to be paid 0 days before the date of travel!

Support for the customers, we will apply the policy below:

• If the changes are made 15 days before the travel date, we can change it. We will not charge the change fee and send back the customers the final itinerary.
• If the changes are made less than 15 days before the travel date, we have the right to refuse to change. Customers will need to pay the extra for any fees that caused by these changes.

Changing tour program and refund policies: After the final programs were confirmed from both sides, we had the right to refuse all changes from the customers.

2. CANCELLATION POLICIES:

Cancellations only become effective once our sales office receives notification of cancellation IN WRITING to our email: hanoioldquartertravel@gmail.com or via WhatsApp.

For individual guests or group of guests with number of person lower than 5:

• If cancelled up to 25 days before date of arrival, no fee will be charged
• If cancelled up to 15 days before date of arrival, 50 percent of total will be charged
• If cancelled before 5 days or No–Show, the total of reservation will be full charged

For group of guest with number of person larger than 5:

• If cancelled up to 25 days before date of arrival, no fee will be charged
• If cancelled up to 15 days before date of arrival, 50 percent of total will be charged
• Later or No-Show, the total of reservation will be full charged

For group of guest whose charters the boat:

• If cancelled up to 30 days before date of arrival, no fee will be charged
• If cancelled up to 20 days before date of arrival, 50 percent of total will be charged
• Later or No-Show, the total of reservation will be full charged

NOTES FOR PASSENGERS:

Surcharge 25% for Merry Christmas, New Year’s Eve and Chinese Lunar Year

Registration is required. Guest must contact with us 1 day before to supply passport’s information as: full name, gender, date of birth, nationality, passport number, otherwise, guest will get introduction about the method to check in, policies … we will not responsible for any extra charge in case of late, missing. All of above cases are considered as no-show (not arrival).

Please note that the time may be changed depending on the policies of Halong bay management or weather permission. We will inform you before getting on the cruise.